Book My Move ("Book My Move," "we," "us," or "our") is committed to ensuring that BookMyMove.com and our related digital services (collectively, the "Website") are accessible to the widest possible audience, including people with disabilities. We believe everyone should be able to research moving options, compare providers, use our tools, and request quotes independently and with dignity.
This Accessibility Statement describes our accessibility goals, the steps we take to improve accessibility, known limitations, and how you can contact us if you encounter a barrier.
1. Our Commitment
We strive to design, develop, and maintain the Website in a way that supports equal access and a positive user experience for visitors with diverse abilities. Accessibility is an ongoing effort, and we work to incorporate inclusive design practices into our content, forms, navigation, and interactive features.
Our goal is to help users with visual, auditory, motor, cognitive, and other disabilities access the information and services they need to plan a move. When accessibility barriers are identified, we aim to address them promptly and thoughtfully.
2. Conformance Status
We aim to conform with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, where reasonably possible. WCAG defines requirements for designers and developers to improve accessibility for people with a wide range of disabilities.
BookMyMove.com is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the Website may not fully meet all accessibility requirements. We continue to review and improve areas that do not yet fully conform.
3. Accessibility Features
We incorporate accessibility considerations throughout the Website. Measures may include, depending on the page or feature:
- Semantic structure: use of headings, landmarks, lists, and other HTML elements to support screen readers and keyboard navigation.
- Text alternatives: descriptive alternative text for meaningful images where appropriate.
- Form accessibility: visible labels, required field indicators, and error messaging on quote request and contact forms.
- Keyboard access: efforts to ensure core navigation and interactive controls can be operated without a mouse.
- Color and contrast: design choices intended to support readable text and identifiable interactive elements.
- Responsive design: layouts that adapt to different screen sizes and zoom levels.
- Clear language: consumer-focused content written to be understandable and helpful.
We also review new pages, tools, and updates with accessibility in mind as part of our development process.
4. Known Limitations
Despite our efforts, some areas of the Website may present accessibility challenges. Known or potential limitations include:
- Third-party content and tools: embedded maps, location autocomplete, analytics, advertising, or other third-party services may not fully meet our accessibility standards.
- Legacy or archived content: older articles, listings, or pages may not yet reflect our current accessibility practices.
- Complex interactive features: multi-step forms, charts, or dynamic interfaces may require additional testing and remediation.
- Linked third-party websites: websites operated by moving companies, partners, or other external parties are outside our control and may have varying levels of accessibility.
- PDFs or downloadable files: if provided, some documents may not be fully accessible until remediated.
We welcome feedback about specific barriers so we can prioritize improvements.
5. Assistive Technologies
We design and test the Website with commonly used assistive technologies and modern browsers in mind, including screen readers, screen magnifiers, speech recognition software, and keyboard-only navigation.
For the best experience, we recommend using an up-to-date version of a major browser such as Chrome, Firefox, Safari, or Edge, along with current assistive technology software. Accessibility support may vary depending on your device, browser, operating system, and assistive tools.
6. Feedback and Assistance
If you have difficulty accessing any part of BookMyMove.com, encounter an accessibility barrier, or need information in an alternative format, please contact us. We take accessibility feedback seriously and will work in good faith to provide the information or service you need through an accessible alternative where possible.
When contacting us, please include:
- The page URL where you experienced the issue
- A description of the problem
- The browser and assistive technology you were using, if applicable
- Your preferred contact method
You may also use our Contact Us page for general inquiries. For accessibility-specific requests, email info@bookmymove.com with the subject line "Accessibility Feedback."
7. Technical Specifications
Accessibility of the Website depends on the following technologies:
- HTML
- CSS
- JavaScript
- WAI-ARIA, where appropriate
These technologies are relied upon for conformance with the accessibility standards described above. Disabling JavaScript may limit some Website functionality, including certain forms, maps, and interactive tools.
8. Assessment Approach
We assess accessibility through a combination of internal reviews, automated testing tools, manual testing, and feedback from users. Our assessment approach may include:
- Reviewing new and updated pages during design and development
- Testing keyboard navigation and focus order on key user flows
- Checking color contrast, headings, labels, and alternative text
- Monitoring accessibility issues reported by users and team members
- Prioritizing fixes based on impact and frequency of use
This statement was prepared based on our current understanding of Website accessibility as of the last modified date shown above. We update this page as our practices evolve.
9. Contact Us
For questions about this Accessibility Statement or to report an accessibility concern, contact:
- Email: info@bookmymove.com
- Contact form: BookMyMove.com/contact-us
- Website: BookMyMove.com