Book My Move ("Book My Move," "we," "us," or "our") operates BookMyMove.com (the "Website") and related moving information, quote request, and lead matching services (collectively, the "Services"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our Website, submit a quote request, or otherwise interact with us.
By accessing or using the Services, you agree to this Privacy Policy and our Terms of Use. If you do not agree, please do not use the Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the Services, or applicable law. When we make changes, we will revise the last modified date at the top of this page. If changes are material, we may provide additional notice, such as a banner on the Website or an email where appropriate. We encourage you to review this Privacy Policy periodically.
2. Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked with you ("Personal Information"), as well as information that does not identify you on its own ("Non-Personal Information").
2.1 Personal Information You Provide
Depending on how you use the Services, we may collect:
- Contact information: name, email address, phone number, and other details you submit through our forms.
- Move details: origin and destination locations or ZIP codes, move date, home size, move type, additional services requested, and related moving preferences.
- Vehicle or specialty move details: information you provide when requesting auto transport or other specialty moving services.
- Communications: messages, feedback, reviews, survey responses, customer support inquiries, and opt-out requests.
- Account or business information: if you contact us about partnerships, careers, advertising, or other business matters.
2.2 Information We Collect Automatically
When you use the Services, we may automatically collect:
- Device and log information: IP address, browser type, operating system, device identifiers, referring and exit pages, timestamps, and pages viewed.
- Usage information: how you interact with the Website, features used, links clicked, and session activity.
- Location information: general location inferred from IP address or location data you choose to provide when using location-based features.
- Diagnostic information: error reports, performance data, and security logs used to maintain and improve the Services.
2.3 Information from Third Parties
We may receive information from service providers, analytics partners, advertising partners, moving companies, lead partners, and publicly available sources to help operate the Services, validate submissions, improve marketing, and fulfill quote requests.
3. How We Use Your Information
We use the information we collect to:
- Process and route quote requests to moving companies and related service providers.
- Connect you with providers that may match your move details and preferences.
- Communicate with you about your request, account, or Services-related updates.
- Send marketing or promotional communications where permitted by law and your preferences.
- Operate, maintain, personalize, analyze, and improve the Website and Services.
- Measure advertising performance, traffic sources, and user engagement.
- Detect, investigate, and prevent fraud, abuse, security incidents, and illegal activity.
- Enforce our Terms of Use and other policies.
- Comply with legal obligations and respond to lawful requests.
We may also create aggregated or de-identified information that cannot reasonably be used to identify you, and we may use or share that information for analytics, research, and business purposes.
5. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards designed to protect Personal Information, including encryption for sensitive data in transit where appropriate, access controls, and secure hosting environments.
No method of transmission over the Internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, please contact us immediately.
7. Calls, Texts, and Marketing Communications
By submitting a quote request or contact form, you authorize Book My Move and participating service providers to contact you at the phone number and email address you provide, including by call, text message, email, prerecorded message, or automated dialing technology, regarding your request and related services or offers. Consent is not required to purchase services. Message and data rates may apply.
You may opt out of marketing emails by using the unsubscribe link in those messages, reply STOP to eligible text messages, or contact us at info@bookmymove.com. We may still send non-promotional messages related to your request or our Services.
8. Your Privacy Choices and Rights
Depending on where you live, you may have the right to:
- Request access to the Personal Information we hold about you.
- Request correction of inaccurate Personal Information.
- Request deletion of Personal Information, subject to legal exceptions.
- Opt out of certain marketing communications.
- Opt out of the sale or sharing of Personal Information where applicable.
- Limit use of sensitive Personal Information where applicable.
- Receive information in a portable format where applicable.
- Not receive discriminatory treatment for exercising privacy rights.
To exercise rights available to you, contact us at info@bookmymove.com or use our Do Not Sell My Personal Information page to opt out of the sale or sharing of personal information where applicable. We may need to verify your identity before responding. You may also designate an authorized agent to submit a request on your behalf where permitted by law.
9. State-Specific Privacy Disclosures
Residents of certain U.S. states may have additional rights under applicable privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), the Colorado Privacy Act, the Connecticut Data Privacy Act, the Virginia Consumer Data Protection Act, the Utah Consumer Privacy Act, the Texas Data Privacy and Security Act, the Oregon Consumer Privacy Act, and similar laws.
Where applicable, you may have the right to know what Personal Information we collect, use, disclose, and sell or share; to request deletion or correction; and to opt out of the sale or sharing of Personal Information or certain targeted advertising. To submit a request, use our Do Not Sell My Personal Information page or email info@bookmymove.com with the subject line "Privacy Request" and include your state of residence and the right you wish to exercise.
Nevada residents may opt out of the sale of certain covered information by contacting us at info@bookmymove.com.
10. Data Retention
We retain Personal Information for as long as reasonably necessary to provide the Services, fulfill quote requests, maintain business records, resolve disputes, enforce agreements, meet legal obligations, and support security and fraud prevention. Retention periods may vary depending on the type of information and the purpose for which it was collected.
11. International Data Transfers
Book My Move is based in the United States. If you access the Services from outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries where we or our service providers operate. Those countries may have data protection laws that differ from the laws in your jurisdiction.
12. Third-Party Links
The Website may contain links to third-party websites, tools, or services. We do not control and are not responsible for the privacy practices, content, or policies of third parties. We encourage you to review the privacy policies of any third-party sites you visit.
13. Children's Privacy
The Services are intended for individuals 18 years of age or older. We do not knowingly collect Personal Information from children under 13. If we learn that we have collected Personal Information from a child under 13, we will take steps to delete it. If you believe a child has provided us with Personal Information, please contact us.
14. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to reach us regarding your information, contact:
- Email: info@bookmymove.com
- Website: BookMyMove.com