Merchants Transfer & Warehouse Company
Moving company in Little Rock, Arkansas
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Claim this listingAbout Merchants Transfer & Warehouse Company
Merchants Transfer & Warehouse Company, based in Little Rock, Arkansas, is a reputable and well-regarded provider of moving, storage, and shipping services. Located at 621 W 8th St, this company has established a strong presence in the local community, offering a variety of transportation-related services. With a Google rating of 4.2 from 19 reviews, customers have generally had positive experiences with their professionalism and ability to accommodate schedules. The company operates Monday through Friday, from 8:00 AM to 5:00 PM, and is closed on weekends. The company's operations are supported by a single power unit, and they have maintained a clean safety record with no reported crashes according to FMCSA data, indicating a commitment to safe and reliable service. Merchants Transfer & Warehouse Company is registered with the USDOT number 63464 and holds the MC number MC-9363, which confirms their compliance with interstate moving regulations, ensuring customers can trust their experience and licensing credentials for cross-state moves if needed.
Customer experiences with Merchants Transfer & Warehouse Company highlight their courteous service and professionalism. A review by Laura Hoffman praises the company's ability to work around a hectic schedule, making the moving process smoother for first-time users. However, some feedback, such as that from Jan Kelley, points to areas for improvement, particularly in communication and scheduling after pickup. This suggests that while the company excels in service delivery, potential clients should discuss and clarify scheduling expectations beforehand to ensure a seamless experience. When comparing Merchants Transfer & Warehouse Company to other movers, consider their strong local reputation, the professionalism noted in customer reviews, and their compliance with FMCSA regulations. Customers are encouraged to contact the company directly at (501) 374-0216 to discuss specific needs and ensure all aspects of their move are clear and agreed upon.
Recent Google reviews
- Laura Hoffman 8 years ago
Wonderful transaction. This was my first time using movers and first time using this company. They were able to work with my hectic work schedule and were very courteous and professional during the move. They made sure everything was taken care of in a timely manner and went the extra effort to ensure everything I needed was handled properly. Would absolutely recommend them to my friends and will be using them in the future!!
- Jan Kelley 9 years ago
Company needs to improve the communication with the customer after pickup. Scheduling leaves a lot to be desired. I was promised delivery within a one-week time frame following pickup. When I called to inquire about the delivery date, no one at Merchants had any information regarding the delivery date, and no information was provided on the portal. Delivery ended up being 5 days late! The upside is The contract awards the customer $100 for each day the shipment is late. Staff was very friendly and helpful for the most part. Drivers at pickup and delivery points were very professional and and d…
- Jared Curtis Watson 7 years ago
My father works here so I get to see some of what happens and the things on the inside and I can say that these people work hard and diligently. They are friendly and don't talk much on the job but will if you want to converse with them. Inside the warehouse, it is clean and kept organized, the workers still work hard to keep things safe and get the work done right. This is a great moving company and I can honestly say that it is trustworthy.
- M TRUCKING 3 years ago
We had to use this company for cross-docking, and when we arrived to reload the truck on July 3rd, they informed us that we could come back until 4 pm to allow time for loading. However, when our truck arrived at 1 pm, they unexpectedly told us to return on the 5th and held our products hostage until July 5th without any valid reason. We felt compelled to cooperate in order to retrieve our pallets. To add to our frustration, they not only double-charged us but also treated us rudely. In essence, I strongly advise avoiding this company if you have the option, as they have the potential to make…
- Wes Thomas 10 years ago
We have made 2 moves with Merchants Transfer. Would recommend highly that you talk with Karen Boulton and let her handle everything. She handled both of our moves with no hassles. Hope we don't move again but if we do Merchants will be the only call. Very courteous and helpful staff.
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