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U-Haul Moving & Storage at Capitol Ave

Moving company in Hartford, Connecticut

3.5 (165 Google reviews)

View U-Haul Moving & Storage at Capitol Ave complaints & reviews

(860) 527-5251 Visit website

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About U-Haul Moving & Storage at Capitol Ave

U-Haul Moving & Storage at Capitol Ave is a multi-service establishment located in Hartford, Connecticut, offering a range of moving and storage solutions. Situated at 755 Capitol Ave, this branch provides truck rentals, storage units, and various moving supplies catering to both local and long-distance moving needs. As a part of the larger U-Haul network, it benefits from a well-established reputation in the moving industry. While it functions as a truck dealer and moving company, it also acts as a supplier and manufacturer, allowing customers to access a wide array of services under one roof. The facility operates with extended hours from Monday through Saturday and is also open on Sundays, providing flexibility for customers planning their moves or storage solutions. With a Google rating of 3.5 based on 165 reviews, the location has received mixed feedback from its patrons, highlighting areas of both satisfaction and concern among its customer base.

Customer experience at U-Haul Moving & Storage at Capitol Ave varies, with recent reviews pointing to issues such as customer service challenges and billing discrepancies. Despite these concerns, the company remains a viable option for those needing rental trucks and storage solutions in Hartford. It is important to note that there is no FMCSA data available for this location, suggesting that customers should verify the suitability of services for interstate moves independently. When comparing this mover to others, potential clients should consider the specific services they require, the mixed customer reviews, and the lack of formal FMCSA registration. As with any moving service, checking receipts for accuracy and confirming reservation details can help ensure a smoother experience.

Recent Google reviews

Preet Singh 4 months ago

am extremely disappointed with the way my father and his helper were treated at U-Haul. The customer service was absolutely unacceptable. My father has a language barrier, and instead of being patient or even attempting to help him understand the rental process, the girl with the glasses at the counter was incredibly rude and dismissive. She acted annoyed from the beginning and made no effort to communicate clearly or respectfully. Rather than assisting him, she seemed irritated that he needed clarification and acted like helping him was a burden. On top of that, she was also rude to his hel…
Eli Hernandez 4 months ago

Returned my van almost an hour ahead of schedule. They never updated it as returned. Now, it's a whole day later and the app is still showing van as not returned. This has to be some type of scam! Be careful guys. Update: Around 10 minutes after this review post, it was magically updated in the app and I was charged the correct amount. Ill give them an extra star for the speedy fix after a negative review.
Kades Mode 5 months ago

Warning: Check your receipt before leaving! I explicitly declined the Safemove insurance at the counter, but the representative added it to my bill anyway without my consent. This is a deceptive business practice and unauthorized charge. When I caught it on the receipt later, it was clear this was done sneakily. Unethical business practices like this are unacceptable. I am currently filing a formal dispute with corporate and my bank. Renters beware—verify every line item before you sign anything at this location. Verify the line item! I also reported this to the Attorney General and the distr…
Naomus 6 months ago

Made a mistake a drove in the exit only at night. Didnt see parking so I parked in a random spot. Instead of helping me out an employee decided to come out and chastise me for a quick mistake I made in an empty parking lot. Returning our vehicle and never coming back to this location. Why would a grown man find is respectable to chastise a woman and baby alone at night in a parking lot?? Focus on your jobs and your reviews might be better.
Nolys Hidalgo 2 years ago

Don’t know if he was having a bad day, but the representative with the unibrow had THE WORST attitude! The lady before me left cursing him out and I assumed she was in error. After dealing with him, I see he earned her disrespect. Honestly, if he doesn’t like customer service then find a new job. For a business as big as this to have representatives with such poor attitudes is disappointing. Won’t be returning to this location. If you have to come, avoid the uniman.