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Merchants Moving & Storage, Inc.

Moving company in Boise, Idaho

4.7 (147 Google reviews)

View Merchants Moving & Storage, Inc. complaints & reviews

(208) 376-8990 Visit website

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About Merchants Moving & Storage, Inc.

Merchants Moving & Storage, Inc., located in Boise, Idaho, is a well-regarded moving company known for its comprehensive relocation services. Operating from their base at 11345 W Executive Dr, they have established a reputation for reliability and professionalism in the moving industry. With a solid Google rating of 4.7 based on 147 reviews, they have demonstrated their commitment to customer satisfaction. Merchants Moving & Storage offers a range of services, including local and long-distance moves, packing, and storage solutions. Their operational hours from Monday to Friday, 8:00 AM to 5:00 PM, cater to busy schedules, although they remain closed on weekends. As a licensed carrier under USDOT 1530842 and MC-1772692, they maintain a fleet of 15 power units, ensuring capacity and readiness to handle various moving needs efficiently, with a notable record of zero crashes reported, reflecting their emphasis on safety and reliability in transportation services.

Customer experiences with Merchants Moving & Storage highlight both positive aspects and areas for improvement. Many reviewers praise the company for its efficient and damage-free moving services, as reflected in Robin Dugall's review noting the outstanding service provided by their crew. However, some feedback, such as Josh's review, points to challenges with scheduling and customer service responsiveness. As a consumer considering Merchants Moving & Storage, it's advisable to weigh these experiences and confirm details about scheduling and service scope directly with the company. Their affiliation with Atlas Van Lines can be an additional assurance of quality, given the established reputation of this network. When comparing movers, consider their licensing credentials and the feedback from past clients to ensure a smooth and satisfactory moving experience.

Recent Google reviews

Josh 4 months ago

Horrible customer service experience. I called and was scheduled for an in-person quote for a Monday which was then subsequently cancelled and rescheduled for Tuesday the next day at 930am. I then got a phone call from Justin the person that would be doing the quote stating he was on his way a little early and should be at my house by 9am. I shortly after was contacted by Justin stating that he actually had to go back to the other house that was before my quote time to do their quote because they just got home but he said he should still be at our house around 9:30-945am, I said ok see you the…
Nick Rice 7 months ago

This was going to be a long review but no one reads those anyways so lets keep this short and sweet. +2 stars for a job well done physically (lots of stuff, no damage, hard workers) and mostly on time. -2 stars for bid/invoice bait and switch games and -1 star for billing integrity/logistics/IC attitude. Ultimately we felt they adjusted the invoice from the bid to obtain there non binding quote amount they wanted. We prepped and helped immensely to facilitate the project and reduce man hours and low and behold the price was nearly the same. We prepped and operated on the pretense of the…
Robin Dugall 5 years ago

Merchant's Moving (Atlas Van Lines) and our crew, Nick, Will, Jason, Joey and Shay did our packing and moving! They were outstanding! They were cordial, helpful, and they went above and beyond what we expected in getting us moved out of our home. We really appreciated all the hard work the team did but also the professionalism and friendly/helpful attitudes they demonstrated all day! Thank you to the crew and to Merchant's for great service!
Mark Cembalisty 3 weeks ago

Atlas will be moving us, but I stopped in to get some free used boxes. Big shout out to Roberto Carbajal and his co-worker Jerry for getting me what I needed.
L W a year ago

Ron Grove (owner, now retired), at Merchants facilitated a few moves for me over the past couple decades (local and inter-state), and all were amazing experiences. He was also understanding on a couple of occasions when I did not go with them. I have also referred many people to them, including friends that are like extended family to me, who Merchants has moved before. We recently reached out to get a quote to move them to their final home for retirement. I let Justin know that the wife is “forgetful”, easily confused, and I was doing this legwork to make it less stressful for her. First, h…