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U-Haul Moving & Storage of Waterfalls

Moving company in Waterloo, Iowa

3.1 (151 Google reviews)

View U-Haul Moving & Storage of Waterfalls complaints & reviews

(319) 232-3654 Visit website

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About U-Haul Moving & Storage of Waterfalls

U-Haul Moving & Storage of Waterfalls in Waterloo, Iowa, is a versatile facility located at 3633 University Ave. This location offers a wide array of services, including truck rentals, storage units, and moving supplies, making it a one-stop shop for all moving needs. As a part of the well-known U-Haul brand, this establishment benefits from a strong reputation in the moving industry, despite its local Google rating of 3.1 based on 151 reviews. The facility operates with convenient hours throughout the week, ensuring accessibility for both personal and business needs. Customers can expect to find truck rentals, storage solutions, and various moving supplies readily available to assist with their relocation tasks. The combination of services offered caters to diverse moving requirements, from local to long-distance moves, although specific interstate moving services and licensing are not detailed due to the absence of FMCSA registration data.

Customer experiences at U-Haul Moving & Storage of Waterfalls highlight themes of affordability and helpful staff, as noted in several positive reviews. Customers have praised the facility for its straightforward rental processes and the staff's willingness to assist, even in challenging situations. For instance, the general manager has been commended for resolving issues that arose with corporate customer service. When considering this location for your moving needs, it's beneficial to compare it with other movers by evaluating the range of services and customer feedback. While this U-Haul location does not have FMCSA registration, it remains a reliable choice for local moving and storage solutions. Potential customers should weigh the convenience of services and accessibility against user reviews to make an informed decision.

Recent Google reviews

Honest Reviewer 5 months ago

I don’t know what all the horrible reviews are about yet I’ve never had issues here. I’ve rented their trucks with no issues for a good price, all staff are friendly & if you lock yourself out in the freezing cold nearby…kind people like Jennifer and other staff will help! Would highly recommend if in need of a GOOD U-haul! Thanks again for helping me, especially the night I was kept safe and warm. 😊🙏
christian ebetino 4 months ago

We’ve used this stores services a few times in the last 5 years and it’s always been easy and affordable & the staff was helpful & patient! We used a few of their storage units on our last go-around and they were surprisingly spacious & really helped remove some of the stress of storing bigger items while moving. The store manager, Ross, in particular spent time helping us figure out exactly what sizes of truck & storage units would work for us. Very positive experience!
Isaac Fuller 3 months ago

Fought with u-haul customer service for hours after being charged multiple times for a storage unit and never being sent a unit number. Went to this u-haul dealer and talked to the general manager Ross. And he treated me great and got me a unit at his location. One of the greatest managers I have talked to in a while.
Jessica Saheer 4 months ago

Manager was very friendly. This location helped me through all my storage concerns and provided excellent service. 10/10 would recommend and definitely coming back here for any moving or storage needs. Thank you!
Weston Kinghorn 5 months ago

Take pictures of everything! Failed to take a picture of the odometer upon returning. I was charged for 81 miles when I went less than 10. Makes me suspicious that the final odometer reading happened to be at a nice round number (120519 to 120600). Called the store and was told there was nothing they could do since I didn't have photo proof and was hung up on. Guess that's on me. Fraudulent business practices are 100% on display at this location, if not all of U-Haul.