U-Haul Storage of Waterloo

Recent Google reviews

• Valerie Schoonover 4 years ago

  This place is such trash. Not only did I have to complain about the snow that blocked EVERY lane when we came out to store our things so badly that we couldn't even get the uhal through. Now our unit is frozen shut and there is NOTHING being done about it. Plus my husband was hung up on when trying to deal with this issue. We were told to go buy ice melt to deal with this ourselves because apparently this is not uhal's issue its our issue.

• josephine morgan a year ago

  This was the worst experience I’ve ever had a first and last time I will ever use storage I had to toss so much stuff and all my things was NEW rat/mice feces and mice everywhere found dead mice in boxes and bags inside clothes. My daughter screamed and was crying was so bad. Would not give a star if I couldn’t. I wish I could upload the video but def keeping it.

• Paul Graham 4 years ago

  The calling experience was wonderful, the actual Waterloo location interaction was horrible. Needed a locksmith to assist with my storage unit and setup a call out. I called the uhaul location to give them a heads up that the locksmith was on their way. They also knew the situation as i was at the location the day before explaining everything. They told me to call the locksmith, that i did, because they work with them. The day of the locksmith showing up, they took my ID, called uhaul to verify me being on the storage unit account, but instead of saying yes because I've been making payments on…

• Kiley Kruger 6 years ago

  When I moved out of my small storage unit I contacted the manager in the beginning of August and was told to leave the lock&key that was provided in the empty storage unit. So I did just that and a month goes by and I get an email saying I was late on payment when I shouldn’t have been getting billed so I called and was directed to a location on university because no one at Mitchell location was available so I explained to her what happened and was told the manager of Mitchell location would reach out to me, which never happened so I called again when I got an email and a notification from my…

• Timothy Ballard a year ago

  Was able to get a motorcycle trailer and move my Harley. Took 3 days to get my deposit back or it would be 5 Stars.