U-Haul at Elm St

Recent Google reviews

• Dominique Wadleigh 5 months ago

  This location will rip you off! The manager argues and screams at you and tells you she’s right you’re wrong even the proof! I wanted a u haul for 2 days the guy said get it for 3 and if it’s not used you’ll get the money back. I did the after hour drop off and checked it in. She said they didn’t check it in until 7am so I was charged the extra day. No clue what the extra $20 fee was. Stay away from this location. The manager is corrupt and rotten. After speaking with customer service the mean manager corrected her mistake but made a note she will not be speaking anymore on this matter. It’s…

• Michael Lujan a month ago

  Will never return to this Uhaul, as soon as I stepped foot in the door the lady behind the counter started barking and yelling at me and was extremely rude and unprofessional. I dont think I have experienced such disrespect for no reason at all before. There was another gentleman there that was very nice though.

• Eren Raymond 4 months ago

  I don't normally give reviews, but your team was excellent. Emily, the woman who checked us in, was fantastic and extremely helpful with getting us the right equipment for the weekend and answering our questions. Thank you so much. I would definitely rent from here again.

• Jon Doyen 3 months ago

  If you value your time, your vehicle, or basic human decency, avoid the Waterville U‑Haul at all costs. My wife and I scheduled a hitch installation for her Jeep, twice, and both attempts were disasters caused entirely by the manager, Emily. We dropped the Jeep off the night before the first appointment so it could be started at 7am. At the end of the day, we were told Emily had called out and we’d need to reschedule. Annoying, but fine, things happen. The second appointment is where everything went off the rails. Again, we dropped the Jeep off the night before. Again, we were told it would…

• Kenneth Laustsen 2 months ago

  The left front tire was seriously under inflated. Not noticed until arriving home with the loaded trailer, after just traveling 30 miles with the loaded trailer. Informed the counter representative upon the trailer return.