L & L Self Storage
Moving company in Utica, New York
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Claim this listingAbout L & L Self Storage
L & L Self Storage is a multi-faceted service provider located in Utica, New York. Situated at 2222 Oriskany St W, this company offers a range of services including storage, shipping, moving, and transportation. Despite its broad service offerings, the company currently holds a Google rating of 3.7 based on 87 reviews, indicating a mixed reputation among its customers. Operating from Monday to Friday, L & L Self Storage remains closed over the weekends, which may affect accessibility for some customers. While it provides essential moving and storage solutions, the absence of FMCSA registration suggests that it may not offer interstate moving services, and potential customers should confirm the scope of their services directly with the company.
Customer experiences with L & L Self Storage highlight some concerns, particularly related to communication and payment systems. Recent reviews mention difficulties in reaching the company by phone and issues with their online payment portal, leading to frustration among clients trying to manage their accounts. Without FMCSA data, it's important for customers to thoroughly vet the company's reliability and service efficacy. When comparing L & L Self Storage to other movers, consider the convenience of access to customer support and the functionality of their payment systems as key factors. Exploring multiple reviews and directly contacting the company to clarify any uncertainties can provide additional peace of mind.
Recent Google reviews
- Jayvon Holmes 4 months ago
I’ve been trying to contact these people for months to make a payment on my account no one answers the phone the vm box is full won’t even let me leave a message,I can’t use the online portal to make a payment It just simply won’t go through I’ve sent many email an nothing still please can someone contact me I need to make a payment so I can retrieve my belongings this is ridiculous
- Ken Curcio 5 months ago
We have been trying to contact them for months. They don't answer phones, the website does not work, nobody is ever at the office, and the payment KIOSK does not work. Cannot pay the bill. The worst customer support ever.
- Tanija Spasic-Martinez 11 months ago
I have been calling Since May of 25 to tell them the unit is empty and to close out the account. It’s August the account is still showing open after multiple calls emails and they charged my credit card that wasn’t saved in their system for 3 months that I haven’t even been there. All they can say is they will have a DM call me back. Spoke to Coy Astrid Luis Joseph Oscar and a couple other people in the 3 months and still no I mean no resolution. Someone will call me. What a joke! Don’t rent from them!
- Alicia Miller 4 months ago
No one is there. I’ve been calling for days to have my money refunded because the storage unit is empty and no one ever answers the phone. Worst experience
- Heather Baseley a year ago
Absolutely the worst experience. My daughter used this storage over the summer when she went home from college. After she removed her belongings in August, we continued to be charged every month! I have had to file multiple dispute claims which has been time-consuming and a headache. My bank put a Block on the merchant so they couldn’t charge me again but they just changed the amount they were charging and did it again. That’s not just an oversight-that’s unscrupulous behavior. They will not answer the phones or respond to communications.
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