U-Haul Moving & Storage of Parma
Moving company in Parma, Ohio
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Claim this listingAbout U-Haul Moving & Storage of Parma
U-Haul Moving & Storage of Parma is a comprehensive moving and storage service provider located in Parma, Ohio. Situated at 10701 Brookpark Rd, this facility offers a variety of services including truck rentals, storage units, and moving supplies, making it a one-stop-shop for all your moving needs. U-Haul is well-known across the United States and maintains a presence in Parma, catering to both local and long-distance moving requirements. The Parma location operates with extended hours from Monday through Saturday and slightly reduced hours on Sunday, providing flexibility for customers. With a Google rating of 3.9 based on 264 reviews, the company has a mixed reputation, highlighting the importance of reviewing customer feedback before making a decision.
Customer experiences at U-Haul Moving & Storage of Parma indicate a range of satisfaction levels, with some clients reporting issues related to equipment availability and customer service. Notably, the location does not have a match in the FMCSA database, suggesting that it may not offer interstate moving services directly. When comparing U-Haul with other movers, consider their wide range of equipment and storage options, but also weigh customer reviews reporting concerns about unexpected fees and equipment condition. As always, it's prudent to confirm reservation details and inquire about any specific requirements or policies that might affect your rental experience.
Recent Google reviews
- Jordan Acord a month ago
I had a confirmed reservation for a U-Haul truck and trailer and arrived expecting a straightforward pickup. Instead, I was told that because I do not have a mortgage or lease, I could not rent the equipment. When I contacted customer service to resolve the issue, I was informed that a larger deposit would have been acceptable all along. The most frustrating part is that while I was on the phone trying to sort out the conflicting information, the location gave away my reserved truck and trailer to another customer. I was only trying to comply with their requirements and clarify what documenta…
- David Thorn 2 weeks ago
Got a truck that air went out. And of course it was during our hottest week so far. I had a 3 hour drive to Michigan and 3 hours back. No shirt and windows down the whole ride which obviously is going to negatively impact gas milage(ontop of being so hot I was dripping with sweat) I called each number they gave me 3 times a piece and got no where. Upon arrival I told them the air was broke and I had to deal with it for 6+ hours. Do you think I got money off? No that would make too much sense. Do you think I got an apology? No that would also be too much.
- Andy Blanchard a month ago
I have rented uhauls from all over cleveland and this is the worst one. They are looking for a reason to stick you with an extra fee. They only get business in the first place because dispatch reroutes rentals here when your rental is unavailable elsewhere. I will be refusing to use this location from now on. Thank you brookpark uhaul for convincing me to buy my own trailer. Never coming back! Enjoy the $50 fee you just cost uhaul $700 a year for the rest of my life!
- Rob Jackson 6 months ago
A little laying in the office is very helpful. Gave me all the information that I needed. Did my paperwork for the trailer and then went outside. Help me put it on and make sure all the lights work, but I came back to gentle window was working outside was very pleasant chatted for a moment or two very nice fellow all the staff there was very nice. Very polite. I would definitely go Go back to that U-Haul office again
- J (Mrchronic) 2 months ago
They are rude and over charge you. They changed my move to a “in town “ move which causes me to pay double the mileage and at 1.10 a mile it’s going to add up for no reason then it went to it will charge me double. My original one was pick up one way not a in town. How do you consider 25+ miles away a in town move. And then I extend my reservation only to find out it only extended the truck not the whole reservation which makes absolutely no sense why wouldn’t it consider it for everything I rented. One guy from the Cleveland office was completely rude and inconsiderate. Definitely will go wit…
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