U-Haul Moving & Storage of Parma
Moving company in Parma, Ohio
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Claim this listingAbout U-Haul Moving & Storage of Parma
U-Haul Moving & Storage of Parma is located in Parma, Ohio, at 10701 Brookpark Rd. With a range of services including moving and storage solutions, truck rentals, and equipment supply, this location is part of the well-known U-Haul brand. U-Haul is recognized for its comprehensive moving services and offers a variety of options to assist with your relocation needs. Despite its broad service offerings, this particular location holds a Google rating of 3.9 based on 263 reviews. Customers can contact the location by phone at (440) 809-8880 or visit their website for more information on available services and to make reservations. Their business hours are designed to accommodate various schedules, opening early at 7:00 AM most days and closing at 7:00 PM, with extended hours on Friday and reduced hours on Sunday.
Customer experiences at U-Haul Moving & Storage of Parma appear to vary, as reflected in their mixed reviews. Some customers have expressed dissatisfaction with the service, citing issues with reservation confirmations and unexpected fees. On the other hand, positive reviews highlight helpful staff who provide necessary information and assistance with equipment setup. Unlike some moving companies, U-Haul locations do not appear in FMCSA's registry, which indicates they do not operate as interstate carriers but rather focus on local and regional services. When comparing this mover, consider the specific needs of your move, such as the requirement for self-storage or truck rental, and weigh these against customer feedback regarding service reliability and transparency.
Recent Google reviews
- Jordan Acord a month ago
I had a confirmed reservation for a U-Haul truck and trailer and arrived expecting a straightforward pickup. Instead, I was told that because I do not have a mortgage or lease, I could not rent the equipment. When I contacted customer service to resolve the issue, I was informed that a larger deposit would have been acceptable all along. The most frustrating part is that while I was on the phone trying to sort out the conflicting information, the location gave away my reserved truck and trailer to another customer. I was only trying to comply with their requirements and clarify what documenta…
- Andy Blanchard a month ago
I have rented uhauls from all over cleveland and this is the worst one. They are looking for a reason to stick you with an extra fee. They only get business in the first place because dispatch reroutes rentals here when your rental is unavailable elsewhere. I will be refusing to use this location from now on. Thank you brookpark uhaul for convincing me to buy my own trailer. Never coming back! Enjoy the $50 fee you just cost uhaul $700 a year for the rest of my life!
- Rob Jackson 6 months ago
A little laying in the office is very helpful. Gave me all the information that I needed. Did my paperwork for the trailer and then went outside. Help me put it on and make sure all the lights work, but I came back to gentle window was working outside was very pleasant chatted for a moment or two very nice fellow all the staff there was very nice. Very polite. I would definitely go Go back to that U-Haul office again
- J (Mrchronic) a month ago
They are rude and over charge you. They changed my move to a “in town “ move which causes me to pay double the mileage and at 1.10 a mile it’s going to add up for no reason then it went to it will charge me double. My original one was pick up one way not a in town. How do you consider 25+ miles away a in town move. And then I extend my reservation only to find out it only extended the truck not the whole reservation which makes absolutely no sense why wouldn’t it consider it for everything I rented. One guy from the Cleveland office was completely rude and inconsiderate. Definitely will go wit…
- Dave K 6 months ago
Professional and courteous staff! They knew their stuff and explained the process very clearly each step of the way. I rented a 15' box truck (van) and EASILY moved 2 vintage motorcycles across town. Painless and quick and I even got ca$h back for being under on predicted mileage. Pleasant experience all around! Truck was in good shape and clean btw.
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