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U-Haul Moving & Storage at Central Square

Moving company in Cambridge, Massachusetts

3.7 (298 Google reviews)

View U-Haul Moving & Storage at Central Square complaints & reviews

(617) 354-0500 Visit website

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About U-Haul Moving & Storage at Central Square

U-Haul Moving & Storage at Central Square is a versatile moving service provider located in the bustling city of Cambridge, Massachusetts. Situated at 844 Main St, this location offers a wide range of services including truck rentals, storage solutions, and moving supplies to cater to various customer needs. The facility operates throughout the week, with extended hours on Fridays, making it convenient for customers to access their services. With a Google rating of 3.7 based on 298 reviews, U-Haul at Central Square is recognized for its accessibility and comprehensive service offerings. This location stands out as a truck dealer, storage provider, and moving company, making it a reliable choice for those looking to move locally within the Cambridge area.

Customer experiences at U-Haul Moving & Storage at Central Square reflect a mix of satisfaction and areas for improvement. Positive reviews highlight the efficiency and availability of rental vehicles, such as the prompt service experienced by Queenie, who appreciated the readiness and condition of the rental van. However, some customers, like Hafsa Amir Nawab, have noted issues with unexpected charges, emphasizing the importance of understanding the cost breakdown before finalizing a rental agreement. Unlike interstate movers, U-Haul does not have a presence in the FMCSA database, meaning it primarily focuses on local moves without federal oversight. When comparing this mover, it is advisable to inquire about all potential fees upfront and verify the condition of rental equipment prior to use to ensure a smooth moving experience.

Recent Google reviews

Joel Lewin a month ago

I needed a trailer hitch for my bike rack. No one had hitches or mechanics to install them. I waited weeks. Very frustrating. Then I get a voicemail out of nowhere from Cruz at this location. He actually drove to a location, picked up a hitch and booked a time for me. The job got done perfectly. The staff was first rate (Cruz’s crews). If you want first class service, quality and staff that cares go here.
Hafsa Amir Nawab a month ago

Was charged extra for an insurance fee I never subscribed for. Even while taking the rental, we kept asking them the breakdown of the costs and they didn’t tell us, saying it’ll be sent via email. Now that I returned the vehicle, I saw a charge on my receipt for insurance. I called this branch and the lady blatantly kept telling me to call back later “because the manager is not here yet”. Kept telling me to call at 10, which I can’t do because I have work at 10. Why is the manager not there when the work day has started? Who will deal with stressed customers if the manger is not there? Thank…
Queenie a month ago

Pros: Van rental was waiting on me when I got there, came with 1/2 tank full, got the moving job done. No surprise charges beforehand or at the end. Other than the vehicle indicating an oil change was needed soon, it was a smooth ride. Cons: Waited in a long line for almost 20 minutes, only to be told for the first time after waiting 20 minutes by the two employees there that we could just do mobile pickup. Not sure why they did not mention this beforehand when they saw a long line forming. Definitely wasted our time with that, and me and the other people in line quickly started to do the mob…
Eric Haywood 4 months ago

I have rented trucks twice here to move around Cambridge twice and it has been great. If you need anything, then talk to Israel. He is a super helpful and gets it sorted out for you.
Oliver Hamilton 2 months ago

“Had a smooth and stress-free experience at U-Haul Central Square. Huge appreciation to Alen Sato and Emma from Human Resources for their professionalism, patience, and excellent customer service. They made the entire process feel easy, organized, and welcoming. It’s always appreciated when people treat customers with real respect and positive energy. Thank you both for making the experience seamless.”